What is the issue?
Running Mercury Legacy Search from the Vacancy entity, without first going into an actual Vacancy record, an error appears when attempting to send emails:
An error occurred communicating with CRM while fetching details of the 'regarding' records.
Where is it happening?
Home > Vacancies > Search > Mercury Legacy Search > Enter a search item or just click on the magnifying glass > Tick at least one displayed record > Click one of the Email icons
How does the issue manifest itself?
The screenshot below demonstrates the error pop-up message:
Why does the error occur?
When running Mercury Search from the Vacancy entity, the Email Editor is expecting a Regarding value connected to a specific Vacancy.
What should I do?
If emailing about a Vacancy
Open the Vacancy record itself first, then activate Mercury Search, and proceed as normal.
If sending a generic email
Do this from the Contacts focus instead, and then open Mercury Search.