What
The Last Contacted date field on a Contact record is used to indicate the last time the Contact was interacted with.
Where
Home > Contacts > Contact record > General tab
How
Processes which WILL update the field
The following processes will cause the Last Contacted field to be automatically updated:
A completed Phone Call
A single Email generated from Mercury.
Processes which WILL NOT update the field
The following processes will not update the Last Contacted field:
Emails received
Emails sent from Outlook and then tracked back to Mercury
Sales emails - see this Knowledge article for more information on sales emails: "Communication fields used when reporting".
Enhancements since the Mercury v30 release
Improved Contact Tracking and Activity Descriptions for Enhanced Engagement
Updates in the Mercury version 30 Core release included smarter Contact management with the introduction of the Last Sales Email feature. This takes into account Mailshots, and updates the relevant areas within Mercury, such as Last Sales Email Candidate/Client and Last Emailed by/Contacted by. It's important to note that a Sales Email to a Client Contact will not update the Last Contacted date on the parent Client, ensuring more accurate record-keeping.
In addition, the Last Contacted field is now updated automatically from an Info record, and Left Voicemail no longer updates the Last Contacted field on Client and Contact, offering a more precise communication log.
To further support Recruiters, Mercury has added the ability to include Descriptions in Activity Purposes, providing guidance on the information required for Phone Calls, Tasks and Update activities. These descriptions cascade to the relevant activity when selected, fostering consistency and clarity.