What
This article explains what CloudCall is and how it can integrate with your Mercury CRM.
Where
Get started with a full introduction to CloudCall here.
How
CloudCall is a telephony service that is provided through a third-party cloud host. Calls are made via an internet connection instead of a landline, benefitting the ever-evolving workplace environment. CloudCall drives efficiency, generates revenue and creates great customer experiences with feature-rich communication tools, enabling users to increase calls, pick-up rates and reduce admin time.
Integrating with Mercury CRM, CloudCall is easy and simple to use. CloudCall is uniquely built within the CRM, creating bespoke experiences to support high-performing teams allowing users to make more calls and build better relationships with clients, contacts and users.
The Mercury + CloudCall integration offers these great features:
-
Automatic Call Distribution (ACD) - Directs calls to the next available user meaning no calls are missed.
-
Barge - Users are able to enter calls alongside other agents to provide more information.
-
Broadcast SMS - Send a Broadcast SMS to personalised contacts at once.
-
Call Notes - Save time by making notes which can be saved on a Contact's timeline.
-
Call Groups - Groups can be created to direct calls. Calls can also be split through to mobiles, or even your desk phone.
-
Recordings - Calls can be recorded, played back and downloaded, so users can focus on each conversation. This can also be saved on the timeline.
-
Build Statistics - Users can build and customise dashboards and reports based on calls made.
-
Click-to-call - Users can click on a number to call instead of typing a number out.
-
Click-to-text - Users can save time by sending an SMS via the Click functionality.
-
Portal/App - CloudCall provides a simple and flexible tool to manage via a portal. The app also enables the user to be connected wherever they are.
-
Consent - The CloudCall integration can automatically hear consent given on a call and starts recording.
-
Interactive Voice Response (IVR) - CloudCall's robot receptionist directs callers to the right team or person first time, every time.
-
Monitor - Calls can be monitored to ensure meetings and calls are going well.
-
SMS Automation - Create and send messages via a workflow
Book a meeting with the CloudCall team to discuss further.