What
The Tracking Token is a CRM environment setting that is sometimes defaulted to enable the generating and displaying of a unique alphanumeric identifier on each individual email sent - it is stored and displayed on the email’s Subject line. See the example screenshot below for how a token can appear on the email subject line:
Where
Home > Settings > Advanced Settings > Email Configuration > Email Settings
NOTE: The instructions in this article can only be carried out by your organisation's System Administrator.
How
1. In Mercury, navigate to Advanced Settings in the top right:
2. Select Email Configuration > Email Settings
3. A new window will open. Open the Email tab:
4. To enable the feature on your environment, scroll down to the Use tracking token tick-box. Further options will then appear. Once complete, click OK