What is the query?
User is unable to see Audit History when on Contact records. They can see Audit History when in Clients and other entities of Mercury.
When on a Contact record, the Audit History option is expected to be seen under the Related menu.
What is the cause?
Contact Audit History access is controlled by a Security Role called Mercury - Data Protection Officer.
How can I fix this?
For users who require the ability to view the Contact Audit History, the local Mercury System Administrator needs to assign them to the Security Role of Mercury - Data Protection Officer.
Authored by Duncan Kemp - Senior Application Support Analyst @ Mercury