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Adding a Task
How to create a Task from a Client or Contact record Timeline.
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Adding Activities via Quick Create
How to add activities using quick create.
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Adding an Appointment
Instructions on how to send an Appointment invitation.
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Adding an Update Activity
How to add an Update Activity to a record.
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Archived Activities
Mercury Storage Solutions - Detailed steps for Archived Activities
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Archived Activities and Deletion
An information article about the Mercury Archiving Solution.
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Do my Activities sync to Outlook?
Mercury activites that sync to your outlook Outlook.
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Email Limitations
Limits can be made on the number of sales emails sent out to or by an individual over a given period.
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Email Tracking - Mercury and Outlook
One of our great features is the link between Mercury and the Microsoft Dynamics applications, which includes Outlook 365.
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Logging a Phone Call
How to log phone calls in Mercury
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Managing Draft Emails
How to manage draft emails
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Managing your Activities
How to manage your Activities
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Pinning an Activity to the Timeline
New feature allowing Recruiters to pin Activities to the top of Timelines for Client, Contact, Vacancy and Placement entities.
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Sending an Email
How to Email from a Contact Record
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Sharing an Activity with a colleague
How to share an activity with a colleague.
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Using the Dynamics 365 App for Outlook
Mercury is available in Outlook via the 365 Dynamics App. The app gives you instant access to a contact's full record in Mercury
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Viewing a colleague's Activities
How to view someone else's activities.